Client: Florida Institute of Technology
Date: January 9, 2023
Categories: Artificial Intelligence / Healthcare / Research
The interactions of AI systems in human-autonomy teams are designed to support user understanding, confidence, and trust. This research puts autonomy and trust-building techniques in a broader context of how the team should work to best meet the goals of the human user. The use of technology including AI and automation solutions to deliver various virtual healthcare services has substantially increased over the past two years following the COVID-19 pandemic. This research presents a case study on following a service design thinking methodology to integrate AI solutions into the patient-user experience targeted at university student patients using telehealth services.